Shipping policy

Shipping Policy

Order Processing

All orders are processed within 3 business days (Monday–Friday). Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please note: Processing time is separate from shipping time.

Estimated Delivery Times

Region Processing Time Shipping Time
United States & Canada 3 Business Days 5–10 Business Days
United Kingdom, Netherlands, Italy, France & Spain 3 Business Days 3–7 Business Days
Australia, Germany, Sweden, Ireland, Belgium, Austria, Denmark, Switzerland & New Zealand 3 Business Days 5–10 Business Days

Shipping Delays

Delivery times are estimates and may occasionally be affected by customs clearance, severe weather, public holidays, or carrier delays.

Need Help?

If you have any questions about your order, please contact us at hello@kennismoer.com.

Return, Refund & Replacement Policy

At Kennismoer, we are committed to providing high-quality barefoot shoes and an excellent shopping experience. If you experience any issues with your order, we're here to help.

Order Cancellations

Orders may be canceled for a full refund within 3 business days of purchase.

After 3 business days, your order enters processing and can no longer be canceled.

Returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To qualify for a return:

  • The shoes must be unworn, unused, and in their original condition.

  • All original packaging must be included.

  • Return shipping costs are the customer's responsibility.

  • Original shipping charges (if applicable) are non-refundable.

Once the returned item has been received and inspected, your eligible refund will be processed takes up to 15 days.

Damaged or Manufacturing Defects

If your barefoot shoes arrive damaged or have a manufacturing defect, please contact us within 14 days of delivery.

To submit a claim, please email us at hello@kennismoer.com with:

  • Your order number.

  • Clear photos or a short video showing the issue.

If your claim is approved, we may provide:

  • A replacement pair, or

  • A full refund for verified manufacturing defects.

What Is Not Covered

Our warranty does not cover:

  • Normal wear and tear.

  • Damage caused by regular use.

  • Scratches, scuffs, or cosmetic wear from use.

  • Damage caused by improper use, accidents, or neglect.

  • Products intentionally or accidentally damaged after delivery.

Please note that shoes showing significant signs of wear may not qualify as manufacturing defects.

Incorrect Item, Size, or Color

If you receive:

  • The wrong size, or

  • The wrong color,

please notify us within 14 days of delivery.

Please include:

  • Your order number.

  • Clear photos of the item received.

  • A brief description of the issue.

Once verified, we will provide the appropriate resolution, which may include:

  • Sending the correct item,

  • A replacement, or

  • A refund, depending on the circumstances.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

For orders shipped to the United States, we can begin investigating delivery delays if the package has not been delivered 45 days after it leaves our warehouse.

Orders Marked as Delivered

If your tracking information shows your order as Delivered, but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue. In some cases, additional documentation from your local postal service may be required.

Please note that shipping investigations may take several weeks to complete.

How to Contact Us

For cancellations, returns, refunds, replacements, or any order-related concerns, please contact us at:

Email: hello@kennismoer.com

To help us resolve your request quickly, please include:

  • Your order number.

  • A description of the issue.

  • Photos or videos, where applicable.

Important Information

  • Customers are encouraged to inspect their order immediately upon delivery and report any issues within the applicable timeframes.

  • Claims submitted after the stated deadlines may not be eligible for a refund or replacement.

  • Delivery delays caused by customs inspections, severe weather, natural disasters, strikes, wars, or other events beyond our control are not eligible for compensation.

  • We reserve the right to request additional information to verify any claim before approving a refund or replacement.

  • We reserve the right to deny claims where there is evidence of misuse, excessive wear, accidental damage, or fraudulent activity.